Job Title: Desktop Support Analyst
Employer: Transamerica Life
Location: Toronto, ON
Position: Contract (6-Months)
Number of Positions: 1

Salary: To be determined
Hours of Work: To be determined
Travel Required: No

Job Description:

This is a 6 month contract opportunity

This position will provide deployment of desktop & notebook PCs as part of our hardware lifecycle management program - Desktop 2012 Upgrade. Also, this position will be a key resource for providing desktop support on the office relocation project.

Responsibilities includes:

• Moderate unpacking / moving of equipment

• Assist in planning, scheduling and coordinating end users for upgrade

• Configure and install operating system and corporate applications

• Assist end users during their acceptance testing (QAs)

• Troubleshoot incidents (primarily in relation to PC upgrades)

• Deployment and setup of new PCs to workstations

• Prepare off-lease PCs for return (e.g. wiping HD data)

• Work in conjunction with the Service Desk in reviewing deployment issues (i.e. Incidents)

• Provide desk-side support

• Could include other work duties assigned by Team Leader

Qualifications:

• Post Secondary degree in Computing / Information Technology, or working toward degree / diploma in related fields

• Effective communication skills with end-users verbally and in writing

• Ability to conduct themselves in a professional manner when in contact with end users

• Working knowledge of client hardware technologies (e.g. Desktop, Notebook, Docking Station, Printer, Scanner, etc)

• Working knowledge of Microsoft client technologies specific to the installation and maintenance of the OS and application integration . Must be a team player, and ability to work in a fast pace environment

• Some OT and evening work may be required

Competencies:

No matter what your role, we're looking for people who have a great attitude and take immense pride in their work. At Transamerica, our goal is to provide customers with the best possible experience. To make this goal a reality, we need people who:

• Practice clear and honest communication while meeting the highest standards of professional behaviour

• Help others recognize their abilities and reach their full potential

• Effectively develop partnerships and work with others in a supportive and constructive manner to promote continuous growth and improvement

• Use creativity, resourcefulness, critical thinking and sound judgment to push past a problem and find a well thought out solution

• Are self-aware and open to change by being enthusiastic, flexible and forward-thinking

• Persevere, even amidst the new or unfamiliar, despite difficulties, failure, or opposition

• Take an active interest in our business by understanding how their job contributes to the goals and priorities of the organization

• Take full accountability for their tasks and commitments

• Contribute specialized technical skills and knowledge to the organization

• Take ownership of their career and are eager to learn

If this sounds like you, Transamerica is where you want to be!

Apply Online